Key Points
  • Hear from senior leaders at the NPCC, NFCC, and National Ambulance Communications Group on how internal and external communications can be improved before, during, and after a major incident has occurred
  • Delivering a fast and effective multi-agency response to a major incident: lessons from The Salisbury Poisonings
  • Preparing for public engagement after a crisis: lessons learnt on short and long term communication strategies from the London Bridge Fishmongers Hall terrorist attack
  • Understand the impact of COVID-19 on crisis communications: ensuring a consistent flow of information and rapid responses to changing circumstances
  • Click Here to Secure your Place


Overview
Expert Speakers:

  • Professor Tracy Daszkiewicz, Deputy Director of Population Health, Public Health England
  • Nicola Growcott, Head of Communications, National Police Chiefs' Council
  • Mark Cotton Chair, National Ambulance Communications Group
  • Ian Taylor, Business Change Lead for National Fire Chiefs' Council, The Home Office
  • Susan Blackburn, Associate, Emergency Planning College and College of Policing
  • Commodore Toby Williamson, CEO, Fishmongers' Company
  • Paul Fisher, Communications Manager, South Wales Police

    COVID-19 demonstrates the importance of being prepared for a major incident, and the dangers of not having a clear communication strategy in place. Join Westminster Insight’s Communicating around Major Incidents Digital Conference, for practical advice on developing an effective, resilient communications plan to help contain a crisis, protect the public, and limit reputational harm.

    We will be focussing on three levels of communication: improving communication between responders at the scene of an incident, enabling more efficient communication within and across departments, and preparing for communicating with the media and public.

    You will explore best practice from the South Wales Floods, the Salisbury Poisoning, the Fishmonger's Hall terrorist attack, and other major incidents. Get guidance on establishing clear chains of command, encouraging more collaboration between emergency services, local authorities and impacted parties, and solutions on how best to manage the press.

Agenda
Start

08:50 - 09:00
Chair's Opening Remarks

 

Speakers

Susan Blackburn Media Associate, Emergency Planning College; Media Strategy Lead, Multi-Agency Gold Incident Command Course

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09:00 - 09:45
Keynote Panel: Ensuring Effective Communication During a Pandemic

 
  • Communicating rapidly evolving situations within and across departments
  • Collaborating effectively with key stakeholders during and after a major incident
  • Understanding the impact COVID-19 has had on crisis communications
9:35 - 9:45 Questions and Discussion

Speakers

Mark Cotton Assistant Director of Communications. North East Ambulance Service NHS Trust

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Nicola Growcott Head of Communications, National Police Chiefs' Council

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09:45 - 10:15
Moving from Airwave to 4G: Enabling Smarter Communication Across the Emergency Services

 
  • Enabling more cooperation between first responders at the scene of an incident 
  • An update on the ESN critical communications project and key timeline of events
  • Addressing concerns over coverage during an emergency
10:05 - 10:15 Questions and Discussion

Speakers

Ian Taylor ESMCP Business Change Lead, National Fire Chief's Council

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10:15 - 10:40
Break

 

10:40 - 11:10
Communication around the Salisbury Poisoning: a Multi-agency Response

 
  • Working as part of a multi-agency response during unprecedented circumstances
  • Communicating with the public and media during and after the event
  • Applying the lessons learned in effective communication to future major incidents 
11:00 - 11:10 Questions and Discussion

Speakers

Professor Tracy Daszkiewicz Deputy Director Public Health, Public Health England

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11:10 - 11:40
South Wales Floods: Evacuating Residents in COVID secure conditions

 
  • Keeping the community informed without causing panic
  • Ensuring an efficient and COVID secure evacuation process
  • Working with residents to ensure people return home safely
11:30 - 11:40 Questions and Discussion

Speakers

Paul Fisher Communications Manager, South Wales Police

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11:40 - 12:10
Crisis Management and Public Engagement During the Fishmongers' Hall Terror Attack

 
  • Reviewing the communications process during the London Bridge and Fishmongers' Hall terror attacks
  • Managing the spread of information during and after the incident
  • Developing a resilient multi-agency response in the event of future attacks
12:00 - 12:10 Questions and Discussion

Speakers

Toby Williamson CEO, Fishmongers Hall

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12:10 - 12:50
COVID-19 panel: Resilience, Response Management and Public Relations

 
  • Creating a robust and effective risk management plan during a pandemic
  • Ensuring consistency across all internal and external communications
  • Re-establishing communications after a pandemic
12:40 - 12:50 Questions and Discussion

Speakers

Claire Norman Director of Communications and Engagement, Greater Manchester Combined Authority

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Chief Superintendent Phil Davies Director of Information, Greater Manchester Police

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12:50 - 13:00
Chair's Extended Closing Remarks: Communicating in the Right Way to the Right People

 

Speakers

Susan Blackburn Media Associate, Emergency Planning College; Media Strategy Lead, Multi-Agency Gold Incident Command Course

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End

Speakers

Susan Blackburn Media Associate, Emergency Planning College; Media Strategy Lead, Multi-Agency Gold Incident Command Course

Read profile

Mark Cotton Assistant Director of Communications. North East Ambulance Service NHS Trust

Read profile

Professor Tracy Daszkiewicz Deputy Director Public Health, Public Health England

Read profile

Chief Superintendent Phil Davies Director of Information, Greater Manchester Police

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Paul Fisher Communications Manager, South Wales Police

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Nicola Growcott Head of Communications, National Police Chiefs' Council

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Claire Norman Director of Communications and Engagement, Greater Manchester Combined Authority

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Ian Taylor ESMCP Business Change Lead, National Fire Chief's Council

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Toby Williamson CEO, Fishmongers Hall

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Venue details

Digital Event Broadcast Live


Speakers
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