Key Points
  • How to meet the expectations of the Social Housing White Paper to ensure tenants' voices are heard
  • Improving the landlord-tenant relationship and increasing residents' trust
  • Opportunities to diversify and rethink your engagement strategy
  • How to overcome challenges and find new proactive ways of engaging and empowering tenants
  • Click Here to Secure your Place


Overview
Expert speakers:

  • Kate Dodsworth,Director of Consumer Regulation,The Regulator of Social Housing
  • Michael Hill, Business Development Manager, Tpas
  • Gulam Hussain, Head of Regulatory Assurance, Tower Hamlets Homes **Landlord of the year 2019 UK Housing Awards
  • Nik Turner, Executive Director of Communities and Customer Services, Believe Housing **Winner of Covid Resilience Award, 2021 Northern Housing Awards
  • Jane Hobbs, Senior Compliance Business Partner - Co-Regulation, Thirteen Group
  • Katie Teasdale, Head of Customer Voice and Influence, Stonewater
  • Darren Hartley,Chief Executive, TAROE Trust
  • Ronika Cunningham, Engagement Manager, The Home Group **Landlord of the Year, 2020 UK Housing Awards
  • Jackie Logan, Resident Engagement and Communities Manager, Soha Housing
  • Pat Turnbull,Representative, London Tenants Federation
  • Justine Nunn, Involvement Officer, Oxford City Council

    Join Westminster Insight's Tenant Engagement Digital Conference to hear from the Regulator of Social Housing who will have more power to intervene and evaluate the engagement standards that housing associations are expected to meet. You will also hear from Michael Hill, Business Development Manager from Tpas who will explore six principles that will enable you to achieve your new goals and progress your engagement journey.

    Join us to learn how to embed a culture of engagement in your organisation, empower staff on the frontline, and foster empathetic approaches. SOHA housing will share insights on how to create a sense of community by targeting the needs of those harder to reach and vulnerable residents, and creating new approaches to tackle loneliness. You will also hear the tenant’s perspective from the Taroe Trust and London Tenant’s Federation.

    Don’t miss this opportunity to hear from leading experts from the sector and gain vital insight allowing you to rethink and improve your tenant engagement strategies.


Agenda
Start

08:50 - 09:00
Chair’s Opening Remarks

 

09:00 - 09:30
Keynote Address: Tenant Engagement: Pathways for Better Outcomes and Improved Services

 
  • Harnessing opportunities for continuous improvement
  • Expectations for engagement standards in the Charter for Social Housing Residents: Social Housing White Paper
  • Embedding accountability as part of the engagement strategy: Measuring and reporting outcomes
  • Reviewing the Regulator’s new roles and expectations from housing providers
9.20 - 9.30 Questions and Discussion


Speakers

Kate Dodsworth Director of Consumer Regulation, Regulator of Social Housing

Read profile


09:30 - 10:00
Setting the Standards for Effective Engagement

 
  • Reviewing the six principles proposed by TPAS as a baseline to improve engagement outcomes
  • Adapting the standards to each organisation’s engagement journey
  • Fostering innovation and creative thinking to find new ways of engaging

09:50 - 10.00 Questions and Discussion

Speakers

Michael Hill Business Development Manager, TPAS

Read profile


10:10 - 10:40
Exploring Innovations and New Ways of Engaging

 
Stonewater and Thirteen will share learning from their experience of providing innovative, high quality engagement opportunities to their customers including:

  • Online forums and communities
  • Specialist online panels
  • Virtual customer open days
  • Rewards schemes

Speakers

Jane Hobbs Senior Compliance Business Partner - Co-Regulation, Thirteen Group

Read profile

Katie Teasdale Head of Customer Voice and Influence, Stonewater

Read profile


10:40 - 11:10
Diversifying Opportunities and Broadening the Pool of Engagement

 
  • Revisiting Tower Hamlets Engagement Journey to increase residents trust and proactive participation
  • Embedding a culture of engagement in different levels and areas of the organisation
  • Delivering a range of options that responds to tenants’ identities and needs
11.00 - 11.00 Questions and Discussion

Speakers

Ronika Cunningham Engagement Manager, Home Group

Read profile

Gulam Hussain Head of Regulatory Assurance, Tower Hamlets Homes

Read profile


11:10 - 11:20
Break

 

11:20 - 11:55
Moving Tenant Engagement Online – Exploring a Long-Term Shift to Digital Engagement

 
  • Maximising the benefit of digital interactions and engaging harder to reach residents
  • Implementing customer-centric interventions
  • Learning Oxford City Council’s tenantinvolvement.com
  • Creating personable solutions without staff on the ground
  • Using technologies to broaden the spectrum of engagement
11:45 - 11.55 Questions and Discussion

Speakers

Justine Nunn Involvement Officer, Oxford City Council

Read profile

Nik Turner Executive Director of Communities and Customer Services, Believe Housing

Read profile


11:55 - 12:20
Tackling Loneliness - Reaching out and Creating a Sense of Community

 
  • Learning from SOHA’s community connectors project
  • Including mental health of residents as part of the engagement strategy
  • Identifying the needs of vulnerable residents to close the digital gap
  • Fostering peer support groups
  • Supporting staff with the resources to tackle engagement barriers
12:15 - 12:20 Questions and Discussion


Speakers

Jackie Logan Resident Engagement and Communities Manager, Soha Housing

Read profile


12:20 - 12:55
Panel Session: Resident Empowerment: Embracing New Opportunities to Improve the Landlord-Tenant Relationship

 
  • Grassroots efforts to improve the tenant-landlord relationship
  • Unifying the residents’ voice?
  • Democratising engagement and tackling segregation and stigma
  • Fostering active participation

Speakers

Darren Hartley Chief Executive, TAROE Trust

Read profile

Pat Turnbull Representative, London Tenants Federation

Read profile


12:55 - 13:00
Chair's Closing Remarks

 

End

Speakers

Ronika Cunningham Engagement Manager, Home Group

Read profile

Kate Dodsworth Director of Consumer Regulation, Regulator of Social Housing

Read profile

Darren Hartley Chief Executive, TAROE Trust

Read profile

Michael Hill Business Development Manager, TPAS

Read profile

Jane Hobbs Senior Compliance Business Partner - Co-Regulation, Thirteen Group

Read profile

Gulam Hussain Head of Regulatory Assurance, Tower Hamlets Homes

Read profile

Jackie Logan Resident Engagement and Communities Manager, Soha Housing

Read profile

Eamon McGoldrick Managing Director, National Federation of ALMOS

Read profile

Justine Nunn Involvement Officer, Oxford City Council

Read profile

Katie Teasdale Head of Customer Voice and Influence, Stonewater

Read profile

Pat Turnbull Representative, London Tenants Federation

Read profile

Nik Turner Executive Director of Communities and Customer Services, Believe Housing

Read profile


Venue details

Digital Event Broadcast Live


Speakers
X Close