Speakers Include:
- Jo Causon, Chief Executive Officer, Institute of Customer Service (ICS)
- Prof Dr Johanna Gollnhofer
, Director, Institute of Customer Insight
- Ash Roots
, Managing Director of Digital, BT *2019 UK Customer Experience Award Winner*
- Matt Walton
, Digital Director, Direct Line Group *CXA 2019 Award Winner*
- Liz Olney
, Director User Change, Innovation and Investigations, HM Courts & Tribunals Service
- Jo Mayes
, Customer Service Director, Business Stream *2019 CX Professional of the Year*
- Brian Kale
, Head of Customer Success, Bank Novo
As organisations continue to face increased pressures to
digitalise their services and
communication channels, harnessing customer insights and placing them at the heart of business strategy will remain mission-critical for success.
Westminster Insight’s Customer Insight Digital Conference will bring together industry leaders from across the public and private sector to discuss how to maximise the use of customer insights to
power business, better connect with service users and inform organisational strategies.
You will hear from award winning organisations on how to drive organisational success and prevent customer insight teams developing in silos by
embedding a culture of customer centricity across the entire organisation. This event will also explore how to
action the voices of service users through high quality customer feedback and a gold-standard complaints culture geared to
drive continuous improvements to customer experience, product design and service delivery.
Attend to hear from award winning organisations on how to
deliver a future-proofed customer experience strategies, enabling the customer insight function to scale in response to products and an organisation growing in complexity and size.
This event will also feature contributions from organisations on how to effectively
measure, report and demonstrate the ROI of customer experience strategies to enable decisions at the highest level to be
strategically insight-led.
Explore how others are utilising technology as a means of
streamlining the customer insight function. When is it appropriate to incorporate innovative technologies? What are the processes and considerations involved? Join us to gain cutting edge insight from leading organisations that are
placing customer insight at the heart of their strategy and implementing innovative technologies to better connect and serve their customers.
