Key Points
  • Outlining the roadmap for managed migration and the future direction of welfare reform
  • Exploring recent policy and funding changes and their impact on housing providers
  • Multi-agency approaches: supporting vulnerable claimants and increasing the uptake of UC
  • Reviewing the introduction and impact of Universal Credit (UC) on claimants in pilot areas
  • Exploring best practice in supporting claimants with applications, appeals and tribunals
  • Click Here to Secure your Place


Overview
Expert Speakers:

  • Debbie Abrahams MP, Chair and Former Sec. of State for Work and Pensions, APPG Universal Credit
  • Alan Markey, Chair, National Association of Welfare Rights Advisers (NAWRA)
  • Richard Pettifar, Director of Customer Services, Clarion Housing Group *UK’s Largest Housing Association*
  • Tom Massere, Adviser, Big Book of Benefits
  • Karen Barker, Senior Policy Researcher (Universal Credit), Citizens Advice
  • Daniel Norris, Head of Advice and Rights, Child Poverty Action Group (CPAG)
  • Karl Handscomb, Senior Analyst, Resolution Foundation
  • Robert Madelstam, Benefits and Welfare Advisor, Maggie’s Royal Marden
  • Jeremy Hewer, Social Security Policy Lead, Scottish Federation of Housing Associations
  • Sue Royston, Adviser, Disability Benefits Consortium
  • Jasmine Basran, Senior Policy Officer, Crisis


      Welfare Reform affects a significant proportion of society – over 2 million households were on Universal Credit as of August 2019.* As the majority of Universal Credit’s roll out will take place in 2020, it is increasingly and immediately important for stakeholders to influence, inform and be aware of policy changes.

      Westminster Insight’s timely Welfare Reform Forum will feature contributions from leading housing associations, local and central government representatives, expert welfare practitioners and trailblazing third sector organisations.

      We will explore recent policy changes, outline the roadmap for managed migration, detail the future direction of welfare reform and review best practice in advising and representing claimants on applications, appeals and tribunals.

      Clarion Housing Group, the UK’s largest housing association, will explore recent policy and funding changes affecting housing providers and share best practice in meeting the personalised needs of benefit claimants.

      Key stakeholders will provide an in-depth exploration of how trailblazers around the country have effectively provided tailored support for a range of claimants from a variety of demographics and complex backgrounds.

      Attend this event to also hear from the Resolution Foundation (RF) who will share their latest research into the implementation of Universal Credit in ‘pathfinder’ areas and the experiences of claimants transitioning off the legacy system.

      *DWP, Universal Credit Statistics; ONS, Annual Population Survey

Agenda
Start

09:00 - 09:10
Chair's Opening Remarks

 

Speakers

Alan Markey Chair, National Association of Welfare Rights Advisers (NAWRA)

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09:10 - 09:40
Keynote Address: Exploring Policy Changes and the Future Direction of Welfare Reform

 
  • Outlining the roadmap for managed migration from legacy to Universal Credit and DLA to PIP
  • Exploring DWP consultations with stakeholders and iterations made to Universal Credit design and delivery
  • Reviewing wider policy changes and their impact on the benefit system and claimants
  • Discussing the role of local stakeholders in maximising the take up of Universal Credit
09:30 – 09:40 Questions and Discussion

Speakers

Debbie Abrahams MP Co-Chair, APPG on Dementia

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09:40 - 10:10
Reviewing the Introduction and Impact of Universal Credit

 
  • Exploring the implementation of Universal Credit in ‘pathfinder’ areas and the experiences of claimants transitioning from the legacy system
  • Reviewing the financial impact of the switch to Universal Credit on claimants
  • Evaluating whether universal credit is on target to achieve its original objectives
  • Discussing how policy makers and local stakeholders can maximise Universal Credit’s potential
10:00 – 10:10 Questions and Discussion

Speakers

Karl Handscomb Senior Analyst, Resolution Foundation

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10:10 - 10:40
Case Study: Adopting a Multi-Agency Approach to Maximise the Positions of Claimants

 
  • Building a collaborative network of local stakeholders to provide support to claimants navigating managed migration
  • Encouraging local partnerships to increase information sharing to prevent support becoming siloed
  • Resourcing awareness initiatives to ensure local households receive benefits they’re entitled to
10:30 – 10:40 Questions and Discussion

Speakers

Jasmine Basran Policy and Public Affairs Manager, Crisis

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10:40 - 11:10
Panel Discussion: Universal Credit and Housing

 
  • Reviewing recent policy updates, DWP-led pilots and funding changes affecting housing providers and landlords
  • Exploring effective social housing models which caters to the personalised needs of benefit recipients
  • Combating discrimination against recipients of UC by building a benefits system which protects landlords from rent arrears
  • Evaluating the impact of alternative approaches to delivering UC in Scotland

Speakers

Jeremy Hewer Social Security Policy Lead, Scottish Federation of Housing Associations (SFHA)

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Richard Pettifar Director of Customer Services, Clarion Housing Group

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Tom Messere Adviser and Author, Big Book of Benefits

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11:10 - 11:40
Refreshments and Networking Break

 

11:40 - 12:05
Supporting Claimants to Navigate an Increasingly Digitised Benefit System

 
  • Evaluating the strengths and weakness of universal credit’s digital focus
  • Reviewing barriers claimants experience in accessing online platforms
  • Exploring potential solutions, including options to engage either digitally or physically, communal computers and in-house support with the ongoing management of claims
11:55 – 12:05 Questions and Discussion

12:05 - 13:05
Panel Discussion: Supporting Claimants with Complex Needs

 
Exploring best practice in providing tailored support for a range of benefit recipients from a variety of demographics and complex backgrounds. This session will include, but is not limited to, discussion on supporting claimants above or near pension age, working age claimants, those who are disabled or have mental of physical health complications, those suffering from substance abuse and parents. Discussion will also be had on the current gaps in support and recommendations for meeting claimant needs.

Speakers

Robert Madelstam Benefits and Welfare Advisor, Maggie's Royal Marden

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Dan Norris Head of Advice and Rights, Child Poverty Action Group (CPAG)

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Sue Royston Adviser, Disability Benefits Consortium

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13:05 - 13:30
Conditionality – Making Universal Credit Work for Everyone

 
  • Evaluating the effectiveness of conditionality as a tool to incentivise work
  • Exploring the impact mental and physical health can have on a claimant’s ability to fulfil conditions
  • Easing reporting requirements to ensure universal credit fits better with the lives of claimants
13:20 – 13:30 Questions and Discussion

Speakers

Karen Barker Senior Policy Researcher, Citizens Advice

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13:30 - 13:55
Advising and Representing Claimants on Applications, Appeals and Tribunals

 
  • Ensuring claimants understand their entitlements under universal credit and PIP to ensure their initial application is successful
  • Exploring best practice through all stage of the challenging process
  • Reviewing successful arguments and tribunal cases to provide learnings for future appeals
13:45 – 13:55 Questions and Discussion

Speakers

Tom Messere Adviser and Author, Big Book of Benefits

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End

Speakers

Debbie Abrahams MP Co-Chair, APPG on Dementia

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Karen Barker Senior Policy Researcher, Citizens Advice

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Jasmine Basran Policy and Public Affairs Manager, Crisis

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Karl Handscomb Senior Analyst, Resolution Foundation

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Jeremy Hewer Social Security Policy Lead, Scottish Federation of Housing Associations (SFHA)

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Robert Madelstam Benefits and Welfare Advisor, Maggie's Royal Marden

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Alan Markey Chair, National Association of Welfare Rights Advisers (NAWRA)

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Tom Messere Adviser and Author, Big Book of Benefits

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Dan Norris Head of Advice and Rights, Child Poverty Action Group (CPAG)

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Richard Pettifar Director of Customer Services, Clarion Housing Group

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Sue Royston Adviser, Disability Benefits Consortium

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Venue details

Central London/Live Streamed


Speakers
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